resources for your healthcare coverage

ShipEX Benefits

An easy-access portal to the most pertinent healthcare resources, tools and answers to all of your questions

ShipEX and healthEZ are proud to partner together to offer you, our valued employee, a comprehensive and convenient benefits program. You’ll find all the information you need regarding your health insurance plan, including helpful resources, right here on this page.


Filling prescriptions

Cerpass is your pharmacy benefit manager (PBM).
Your pharmacy information is listed on the back of your medical ID card. Bring your ID card with you when filling all prescriptions to be sure the pharmacy has current coverage information.

Contact Cerpass

Have questions about your prescription coverage? Learn about your benefits, costs, formulary lists and any coverage restrictions by contacting your Pharmacy Benefit Manager (PBM) listed below.

To speak to a Cerpass Customer Care Representative, please call 1-844-636-7506.

Visit the Cerpass website here.

Medical Plan Coverage
Generic $10 Copay
Preferred Brand 25% Coinsurance
Non-Preferred Brand 50% Coinsurance
Specialty Not Available

Did You Know?

Did you know there are coupon and price comparison sites for prescriptions?

Check out these sites and see if you are paying too much.

Find a Doctor

Reference Based Pricing

Confirm that your preferred provider or facility will accept the terms of Reference Based Pricing. It is recommended that you contact Payer Compass Patient Advocacy
at least 10 days prior to your visit.

Option 1: Call Payer Patient Advocacy

Call 855-719-3763 (8am – 6pm EST, Mon-Fri) to speak to a Patient Advocate

Option 2: Email Provider Outreach Form

Fill out the Provider Request Form arrow-up-right-from-square and email to [email protected]

Option 3: Compass Connect

Use the Payer Compass portal to search for a participating provider/facility

For more info about Reference Based Pricing, use the Member Education Guide

Cigna Network

To find a provider in the Cigna Network, visit Cigna portal and follow the instructions:

  • Enter zip code and then click "Doctor by Type" and choose from the drop-down.
  • When it asks you to login, click "Continue as Guest".
  • On the next screen, click "Continue".
  • Then choose PPO, Choice Fund PPO.

PHCS Doctor Only Network

*Only applicable to the PHCS Plan*

To find a provider in the PHCS Network, visit

  • Refine your search to the left of your results
    • Click 'Select Network'
    • Select 'PHCS' as the network
    • Select 'Practitioner only'
  • Search by name, specialty, or facility in the search bar
  • Enter your zip code and click search

To speak to a PHCS Customer Service Representative, call 855-520-4324

**Intermountain Healthcare Providers are excluded from the PHCS Plan with HealthEZ**

Referenced Based Pricing

Set up your CompassConnect account:

  • Have the following information from your ID card available:
    • Subscriber Number
    • Group Number
  • Visit
  • Click on "New Member? Register Now".
  • Create your account. You will receive an email asking you to confirm your email address.

Using your CompassConnect account:

  • Visit
  • Login using the credentials you provided during the registration process.
  • On the HOME tab, enter the name of the provider or the type of specialty, and the zip code.
  • Note: To search by city and state instead of postal code, click on the PROVIDER tab.
  • Click Search. The providers that match your search criteria will be displayed.


All members have unlimited access to doctor consultations with a licensed physician, at $0 cost through HealthiestYou telemedicine services.

You can speak to a licensed physician at any time 24/7/365 – or access via video or email, no matter where you are.

To arrange a consultation with a HealthiestYou physician, visit

To speak to a HealthiestYou Customer Service Representative, call 866-703-1259

24/7 Help Line

ER vs. Urgent Care vs. Quick Clinics?

So many options, so little clarity. Where you go for care matters not only in regards to how much it will cost but also in what services they can perform.

With an Emergency Room visit, you have the highest possible cost with the longest possible wait times (unless it’s a critical issue). However, the highest price brings the greatest array of treatment options, including immediate blood testing and full medical scanning.

Pros & Cons

  • Greatest array of treatment options
  • Higher cost
  • Longer wait times

Symptoms or conditions that warrant an Emergency Room visit include:

  • Large open wounds
  • Heavy bleeding
  • Sudden change of vision
  • Chest pain
  • Trouble breathing
  • Major burns
  • Head injury
  • Loss of consciousness
  • Sudden weakness

With an Urgent Care visit, you have moderate bills and typically brief wait times. While many Urgent Care facilities are located in hospitals, they do not have the same access to testing and equipment of an Emergency Room. For example, there is no immediate blood testing or medical scanning.

Pros & Cons

  • Moderate Bills
  • Shorter wait times
  • Limited access to testing and equipment

Symptoms or conditions that warrant an Urgent Care visit include:

  • Small cuts
  • Minor bleeding
  • Sprains
  • Minor broken bones
  • Rashes
  • Urinary tract infections
  • Pelvic infections
  • Mild asthma attacks
  • Sore throat

With a quick clinic visit, you’ll have the lowest cost and the shortest wait times. You’ll also have the most limited availability of medical treatments, tests and expertise.

Pros & Cons

  • Lowest costs
  • Limited availability of medical treatment, tests and expertise

Symptoms or conditions that warrant a quick Clinic visit include:

  • Mild fever
  • Mononucleosis
  • Dry skin/rashes
  • Allergy
  • Rash
  • Indigestion/heartburn
  • Strep test
  • Flu shots
  • Sinus infection
  • Gout


Healthcare coverage that doesn’t leave you wondering.

In order to safeguard any information you wish to submit to customer service, you must login to use our secure contact form. If you’d prefer to contact Customer Service by phone, please call 1-844-801-1908.

Your Benefit Administrator


24 Hour Help Line


Your National Medical Network

Your RBP Patient Advocate


Your National and Travel Medical Network

Your Telemedicine Service


Your Pharmacy Benefit Manager


Want to know more about your insurance plan? Register or log in to your myhealthEZ account.