resources for your healthcare coverage
ShipEX Benefits
An easy-access portal to the most pertinent healthcare resources, tools and answers to all of your questions
ShipEX and healthEZ are proud to partner together to offer you, our valued employee, a comprehensive and convenient benefits program. You’ll find all the information you need regarding your health insurance plan, including helpful resources, right here on this page.
Prescriptions
Filling prescriptions
Cerpass is your pharmacy benefit manager (PBM).
Your pharmacy information is listed on the back of your medical ID card. Bring your ID card with you when filling all prescriptions to be sure the pharmacy has current coverage information.
Contact Cerpass
Have questions about your prescription coverage? Learn about your benefits, costs, formulary lists and any coverage restrictions by contacting your Pharmacy Benefit Manager (PBM) listed below.
To speak to a Cerpass Customer Care Representative, please call 1-844-636-7506.
Visit the Cerpass website here.
| Medical Plan | Coverage |
|---|---|
| Generic | $10 Copay |
| Preferred Brand | 25% Coinsurance |
| Non-Preferred Brand | 50% Coinsurance |
| Specialty | Not Available |
| This is valid both for Retail (30 day supply) and Mail Order (90 day supply) | |
Did You Know?
Did you know there are coupon and price comparison sites for prescriptions?
Check out these sites and see if you are paying too much.
Find a Doctor
Reference Based Pricing
Confirm that your preferred provider or facility will accept the terms of Reference Based Pricing. It is recommended that you contact Payer Compass Patient Advocacy
at least 10 days prior to your visit.
Option 1: Call Payer Patient Advocacy
Call 855-719-3763 (8am – 6pm EST, Mon-Fri) to speak to a Patient Advocate
Option 2: Email Provider Outreach Form
Fill out the Provider Request Form arrow-up-right-from-square and email to [email protected]
Option 3: Compass Connect
Use the Payer Compass portal to search for a participating provider/facility
For more info about Reference Based Pricing, use the Member Education Guide
Cigna Network
To find a provider in the Cigna Network, visit Cigna portal and follow the instructions:
- Enter zip code and then click "Doctor by Type" and choose from the drop-down.
- When it asks you to login, click "Continue as Guest".
- On the next screen, click "Continue".
- Then choose PPO, Choice Fund PPO.
PHCS Doctor Only Network
*Only applicable to the PHCS Plan*
To find a provider in the PHCS Network, visit MultiPlan.com/HealthEZ
- Refine your search to the left of your results
- Click 'Select Network'
- Select 'PHCS' as the network
- Select 'Practitioner only'
- Search by name, specialty, or facility in the search bar
- Enter your zip code and click search
To speak to a PHCS Customer Service Representative, call 855-520-4324
**Intermountain Healthcare Providers are excluded from the PHCS Plan with HealthEZ**
Referenced Based Pricing
Set up your CompassConnect account:
- Have the following information from your ID card available:
- Subscriber Number
- Group Number
- Visit Healthez.Connect.PayerCompass.com
- Click on "New Member? Register Now".
- Create your account. You will receive an email asking you to confirm your email address.
Using your CompassConnect account:
- Visit Healthez.Connect.PayerCompass.com
- Login using the credentials you provided during the registration process.
- On the HOME tab, enter the name of the provider or the type of specialty, and the zip code.
- Note: To search by city and state instead of postal code, click on the PROVIDER tab.
- Click Search. The providers that match your search criteria will be displayed.
HealthiestYou
All members have unlimited access to doctor consultations with a licensed physician, at $0 cost through HealthiestYou telemedicine services.
You can speak to a licensed physician at any time 24/7/365 – or access via video or email, no matter where you are.
To arrange a consultation with a HealthiestYou physician, visit HealthiestYou.com
To speak to a HealthiestYou Customer Service Representative, call 866-703-1259
24/7 Help Line
ER vs. Urgent Care vs. Quick Clinics?
So many options, so little clarity. Where you go for care matters not only in regards to how much it will cost but also in what services they can perform.
With an Emergency Room visit, you have the highest possible cost with the longest possible wait times (unless it’s a critical issue). However, the highest price brings the greatest array of treatment options, including immediate blood testing and full medical scanning.
Pros & Cons
- Greatest array of treatment options
- Higher cost
- Longer wait times
Symptoms or conditions that warrant an Emergency Room visit include:
- Large open wounds
- Heavy bleeding
- Sudden change of vision
- Chest pain
- Trouble breathing
- Major burns
- Head injury
- Loss of consciousness
- Sudden weakness
With an Urgent Care visit, you have moderate bills and typically brief wait times. While many Urgent Care facilities are located in hospitals, they do not have the same access to testing and equipment of an Emergency Room. For example, there is no immediate blood testing or medical scanning.
Pros & Cons
- Moderate Bills
- Shorter wait times
- Limited access to testing and equipment
Symptoms or conditions that warrant an Urgent Care visit include:
- Small cuts
- Minor bleeding
- Sprains
- Minor broken bones
- Rashes
- Urinary tract infections
- Pelvic infections
- Mild asthma attacks
- Sore throat
With a quick clinic visit, you’ll have the lowest cost and the shortest wait times. You’ll also have the most limited availability of medical treatments, tests and expertise.
Pros & Cons
- Lowest costs
- Limited availability of medical treatment, tests and expertise
Symptoms or conditions that warrant a quick Clinic visit include:
- Mild fever
- Mononucleosis
- Dry skin/rashes
- Allergy
- Rash
- Indigestion/heartburn
- Strep test
- Flu shots
- Sinus infection
- Gout
- Benefit OverviewProvides a high level summary of your medical plans benefits.
- Medical Benefit SummaryProvides details on your medical plans benefits.
- Medical Enrollment FormThis form is to be filled out if electing medical benefits.
- Cigna Plan SBCThe Summary of Benefits and Coverage provides simple and consistent information about your Medical Bronze Copay Plan, covered benefits, coverage limitations, cost sharing provisions, and exceptions.
- PHCS Plan SBCThe Summary of Benefits and Coverage provides simple and consistent information about your Medical Bronze Copay Plan, covered benefits, coverage limitations, cost sharing provisions, and exceptions.
- Diabetes ProgramDiabetes Program will match you with a health coach to help with managing your diabetes.
- Summary Plan DescriptionProvides information on how the medical plan operates, when employees are eligible for benefits, how benefits are paid, and much more.
- Medical Expense Reimbursement FormFill out and submit to HealthEZ when you have paid out of pocket for medical expenses.
- Prescription Reimbursement FormFill out and submit to your Pharmacy Benefit Manager (PBM) when you have paid out of pocket for prescription expenses.
- COVID-19 OTC Test Claim Reimbursement FormUse this form for your over-the-counter Covid-19 test reimbursement.
- Vision Benefits SummaryYour vision benefits summary administered through VSP.
- Dental High Plan Benefits SummaryDetails of your dental high plan benefits.
- Dental Low Plan Benefits SummaryDetails of your dental low plan benefits.
- GAP Benefit SummaryDetails of your TransAmerica Gap Policy.
- Accident Only Insurance SummaryBrief summary of the key accident-only benefits available from Transamerica Life Insurance Company.
- Voluntary Term Life Insurance SummaryBrief summary of the voluntary term life insurance benefits available from Principal Life Insurance Company.
- Short Term Disability Coverage SummaryBrief summary of the key short term disability benefits available from Principal Life Insurance Company.
- Long Term Disability Coverage SummaryBrief summary of the key long term disability benefits available from Principal Life Insurance Company.
- Group Term Life Insurance SummaryBrief summary of the key group term life insurance benefits available from Principal Life Insurance Company.
- Critical Illness Insurance SummaryBrief summary of the key group term life insurance benefits available from Transamerica Life Insurance Company.
- Machine Readable File - Cigna NetworkMachine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Machine Readable File - Center Care Network KYMachine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Machine Readable File - Community Health (MT) NetworkMachine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Machine Readable File - Cigna IPNMachine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Machine Readable File - HAP Network (MI)Machine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Machine Readable File - Health Partners Cigna (MN)Machine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Machine Readable File - Out of NetworkMachine Readable Files, published in accordance with the Transparency in Coverage final rule. The information contained in the files is accurate as of the “Last Updated” date and is subject to change at any time and without notice. PLEASE NOTE: Due to the amount of information contained in these files, some may be as large as one Terabyte (TB) in size. Please ensure you have the required memory capacity, hardware, and software capabilities before attempting to download.
- Precertification ListProcedures that commonly require precertification
- Your Rights and Protections Against Surprise Medical BillsWhen you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
- Notice of Electronic DisclosureNotice of Electronic Disclosure of Employee Benefit Notices, Summary Plan Description and Plan Amendments
- Paper Employee NoticesAcknowledgement of Paper Employee Benefit Notices
- Children's Health Insurance Program (CHIP) NoticeExplains how your eligibility for Medicaid or CHIP may qualify you for premium assistance to pay for your employer's health coverage
- COBRA NoticeExplains your right to continue health benefits, if you were to lose them through your group health plan.
- Health Insurance Portability and Accountability Act of 1996 (HIPAA) NoticeExplains how personal health information about you may be used and disclosed.
- Newborn Act NoticeExplains how important protections for your members and their newborn children.
- Special Enrollment NoticeExplains your right to enroll in your group health plan, if you lose your "other" health coverage.
- The Genetic Information Nondiscrimination Act (GINA) BookletExplains how discrimination on genetic information is prohibited in group health plan coverage
- Women's Health and Cancer Rights Act of 1998Explains important protections for those who choose to have breast reconstruction, in connection with a mastectomy.
- HealthEZ Privacy PolicyA summary of key provisions of our Privacy Notice.
Support
Healthcare coverage that doesn’t leave you wondering.
In order to safeguard any information you wish to submit to customer service, you must login to use our secure contact form. If you’d prefer to contact Customer Service by phone, please call 1-844-801-1908.
Your National Medical Network
cigna.com
Your RBP Patient Advocate
855-719-3763
Healthez.Connect.PayerCompass.com
Your National and Travel Medical Network
multiplan.com
Your Telemedicine Service
866-703-1259
HealthiestYou.com
Your Pharmacy Benefit Manager
844-636-7506
Cerpassrx.com
Want to know more about your insurance plan? Register or log in to your myhealthEZ account.
